At Airport-taxi.co.in, we aim to provide reliable and convenient airport transportation services. This Cancellation and Refund Policy explains how cancellations, changes, and refunds are handled for bookings made through www.airport-taxi.co.in.
By booking our services, you agree to the terms outlined in this policy.
1. Cancellation Policy#
Customers may cancel their airport taxi booking subject to the following conditions.
Free Cancellation#
Bookings may be canceled free of charge up to [X hours] before the scheduled pickup time. No cancellation fees will apply if the cancellation request is received within this timeframe.
Late Cancellation#
If a booking is canceled within [X hours] of the scheduled pickup time, a cancellation fee may apply. Late cancellation fees may include:
- A fixed cancellation charge
- A percentage of the total fare
- The driver dispatch fee (if the driver has already been assigned)
No-Show Policy#
A booking will be considered a no-show if:
- The passenger does not arrive at the pickup location
- The passenger cannot be contacted using the provided phone number
- The passenger fails to meet the driver within the designated waiting time
In the case of a no-show, no refund will be issued.
2. Waiting Time Policy#
To ensure smooth airport pickup coordination, the following waiting times apply.
Airport Pickups#
Airport pickups include [30–60 minutes] of complimentary waiting time after the flight landing time if a flight number is provided during booking. If the passenger does not arrive within this time, additional waiting charges may apply.
Non-Airport Pickups#
For city or hotel pickups, a standard waiting time of [10–15 minutes] may apply. After this period, additional waiting charges may be applied or the booking may be considered a no-show.
3. Flight Delays and Changes#
If flight information is provided during booking, we may monitor flight arrival times to adjust pickup schedules. However:
- Extremely long delays may require rescheduling
- Driver availability may be affected by major delays or schedule changes
Passengers should notify us as soon as possible if flight details change. We will attempt to accommodate reasonable schedule adjustments whenever possible.
4. Refund Eligibility#
Refunds may be issued under the following circumstances:
- Cancellation within the free cancellation window
- Service unavailable due to driver or operational issues
- Duplicate bookings or payment errors
Refunds will not be issued in cases including but not limited to:
- Passenger no-show
- Incorrect pickup details provided during booking
- Late cancellations outside the allowed cancellation period
5. Refund Processing#
If a refund is approved, it will be processed through the original payment method used during booking. Refund processing times may vary depending on the payment provider and financial institution but typically take 5–10 business days.
6. Booking Modifications#
Passengers may request modifications to their booking, including:
- Pickup time changes
- Pickup location changes
- Flight information updates
Modification requests are subject to driver availability and operational feasibility. Price adjustments may apply if changes significantly alter the route, time, or service type.
7. Driver Delays or Service Issues#
If a driver is significantly delayed or unable to complete the ride due to operational issues, we will attempt to:
- Arrange an alternative vehicle or driver
- Offer a partial or full refund if service cannot be provided
Our goal is to ensure a reliable and fair customer experience.
8. How to Cancel a Booking#
Bookings may be canceled by:
- Contacting our support team
- Using the booking confirmation link (if available)
- Sending a cancellation request via email
Please include your booking reference number when submitting cancellation requests.
9. Contact Us#
If you have questions about cancellations or refunds, please contact us:
- Company Name: Airport-Taxi
- Website: www.airport-taxi.co.in
- Email: booking@airport-taxi.co.in